1. Order cancellation
- Cancellation cannot be made after 12:00 p.m. on the next day of the order date, though the shipment hasn’t begun.
- If the product hasn’t shipped yet, the cancellation can be made before 12:00 p.m. on the next day of the order date through email.
- When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.
- If cancellation is received/approved after shipping due to private reasons, then you must pay for a round-trip delivery rate to your location
- Exchange/refund requests can be registered through email within 7 days after delivery but may not be accepted if we are not at fault
- The round-trip shipping rate and 10% re-stock item fee are charged to the customer for exchange/refund due to the customer’s private reasons.
- If a refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
- If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.
-We only accept defective returns or exchanges. If you receive a defective item, please contact our Customer Service Department within 7 days from the day you receive the order, and request a Return Merchandise Authorization (RMA). All returns must be sent to us within 7 days of the RMA issue date. T-ZIN SHOP reserves the right to refuse returns that are not received within a reasonable time frame.
-Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.
3. Cases when refund is not possible
- When there is no product failure/wrong delivery
- When no description is offered for reasons for refund
- When the seal/tag of the product has been removed
- When the product is used or laundered at least once
- When the product is damaged/changed due to reason attributable to customer
- When product packaging (bag/case) is lost
- When the refund date has passed
- When the product or its packaging is damaged
T-Zin Shop reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, T-Zin Shop's decision will be final.