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Return and Refund Policy

Last updated: February 17, 2021

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of this Return and Refund Policy:

  • (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to T-Zin Shop.

  • refer to the items offered for sale on the Service.

  • mean a request by You to purchase Goods from Us.

  • refers to the Website.

  • refers to T-Zin Shop, accessible from

  • means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

- Cancellation cannot be made after 12:00 p.m. on the next day of the order date, though the shipment hasn’t begun.

- If the product hasn’t shipped yet, the cancellation can be made before 12:00 p.m. on the next day of the order date through email.

- When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.

- If cancellation is received/approved after shipping due to private reasons, then you must pay for a round-trip delivery rate to your location 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:

By visiting this page on our website:

By mail: 11552 Chairman Dr Dallas, TX 75243 USA

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

  •  Exchange/refund requests can be registered through email within 14 days after delivery but may not be accepted if we are not at fault

  • When there is no product failure/wrong delivery

  • When no description is offered for reasons for refund

  • When the seal/tag of the product has been removed

  • When the product is used or laundered at least once

  • When the product is damaged/changed due to reason attributable to customer

  • When product packaging (bag/case) is lost

  • When the refund date has passed

  • When the product or its packaging is damaged

※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Returning Goods

  • The round-trip shipping rate and 10% re-stock item fee are charged to the customer for exchange/refund due to the customer’s private reasons.

  •  If a refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.

  •  If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.

  • We only accept defective returns or exchanges. If you receive a defective item, please contact our Customer Service Department within 7 days from the day you receive the order, and request a Return Merchandise Authorization (RMA). All returns must be sent to us within 7 days of the RMA issue date. T-ZIN SHOP reserves the right to refuse returns that are not received within a reasonable time frame. 

  • Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.


You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

11552 Chairman Dr Dallas, TX 75243 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By visiting this page on our website:

By mail: 11552 Chairman Dr Dallas, TX 75243 USA


T-Zin Shop reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, T-Zin Shop's decision will be final.

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